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How 99bk Handles Your Personal Information

This Privacy Policy sets out exactly what data 99bk collects when you open an account, make a deposit through bKash, Nagad or Rocket, and use our platform — and how we keep that data secure.

Account data protectionbKash, Nagad, Rocket payment dataCookie and device dataYour right to request accessContact us to update records
99bk How 99bk Handles Your Personal Information
PRIVACY CONTACT

Reach Us About Your Privacy

If you want to request a copy of your data, ask us to correct something on your account, or raise a concern about how your information has been handled, you can contact our support team directly. We aim to acknowledge privacy requests within a reasonable period and will walk you through what we hold and how to proceed.

Email Support Send your data request or privacy concern to our support email. Include your registered account details so we can locate your records without delay.
Live Chat Our live chat channel is available from your account dashboard. Start a chat and ask for the privacy or data team to handle your request directly.
Account Settings Path Log in, go to Account Settings, and select the Data and Privacy section to submit a correction or deletion request without contacting support first.
DATA HANDLING DETAIL

How We Protect and Manage Your Account Data

We apply SSL encryption across every page and connection — including the deposit flow where your bKash, Nagad or Rocket transaction details pass through. Account passwords are hashed and never stored in readable form. We run periodic security checks on account access patterns to flag anything that looks out of place, and we will notify you if we detect a sign-in from an unfamiliar device.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to see which pages load slowly. You can adjust cookie preferences in your browser at any time without losing account access.

Payment Data Retention

Transaction records tied to bKash, Nagad and Rocket deposits are kept for the period required by our payment processors and applicable financial rules. We do not hold card details — we do not offer card payments.

Third-Party Sharing

Your data goes only to the processors and fraud-screening services that make payments and account security work. No marketing partners receive your personal details from us.

Your Correction Rights

You can ask us to correct inaccurate account data at any time. Submit a request via live chat or the Data and Privacy section in Account Settings and we will update records once identity is confirmed.

Common Questions About Your Privacy on 99bk

Below are the questions we hear most from account holders about how their data is used, stored and accessed. If your question is not covered here, contact us via live chat or email.

We hold your name, contact details, wallet identifiers such as your bKash or Nagad number, transaction records, device data and any identity documents you submitted during account verification.

Yes. Submit a data access request through the Data and Privacy section in Account Settings or contact support via live chat. We will compile and share what we hold once we confirm your identity.

Your wallet details go only to the payment processor needed to complete the transaction and to fraud-detection services. We do not share them with marketing partners or unrelated third parties.

We retain data for a period after account closure as required by our financial processing obligations. The exact period depends on applicable rules. You can ask us for specifics via support.

Log in and go to Account Settings, then Data and Privacy, or start a live chat. Tell us what needs correcting and we will update it once we verify your identity.

This policy covers all account holders who access the platform. Whether access is permitted in your location depends on your local law and eligible regions — check those rules before registering.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.