Reference

What You Agree To When You Use 99bk

These Terms & Conditions set out the rules that apply when you open an account, make deposits via bKash, Nagad or Rocket, and access any part of the 99bk platform.

Applies to all account holdersCovers bKash, Nagad & Rocket depositsEligibility subject to local lawUpdated terms take effect on postingContact support for any questions
99bk What You Agree To When You Use 99bk
HOW WE OPERATE

Account Security and Terms Transparency

We keep these Terms & Conditions straightforward because your account decisions — deposits, withdrawals, dispute requests — should be based on clear information. Here is how we handle the areas that matter most to your account security and rights.

Account Verification

Before your first withdrawal, we confirm that the bKash, Nagad or Rocket wallet on your account belongs to you. This step protects your balance and keeps the account yours alone.

Terms Change Notice

When these terms change, the updated version is posted here with immediate effect. We do not send changes buried in marketing messages — the terms page is always the source of record.

Dispute Resolution Path

If you disagree with a transaction outcome or account action, raise it through live chat or email first. We log every dispute and respond with the clause and transaction data that apply to your case.

Data Retention Under These Terms

Account data — including your registered mobile number and transaction history — is retained as required to process disputes and verify wallet ownership. You can request a summary by contacting support.

TERMS CONTACT

Reach Us About These Terms

Questions about a specific clause, a transaction rule, or how a term applies to your account? Our support team handles terms-related queries directly. Reach out through any of the channels below and quote your account reference so we can pull up the relevant details quickly.

Live Chat Open the chat widget from any page on 99bk. Describe your terms query and your account number. A support agent will respond and walk you through the relevant clause.
Email Support Send your question to our support address with your registered mobile number in the subject line. We reply with the clause reference and a plain-language explanation of how it applies.
Account Help Centre Log in and go to Account Settings, then select Help. From there you can submit a terms query tied directly to your account, which speeds up the review and response process.

Common Questions About These Terms

Below are the questions we get asked most often about how these Terms & Conditions work in practice. If your question is not here, contact support directly with your account reference.

Yes. Any deposit or withdrawal made through bKash, Nagad or Rocket falls under these terms. The wallet you use must be registered in your own name and linked to your 99bk account.

We may suspend your account pending a review. If the breach involves wallet misuse — such as using another person's Rocket or bKash account — your withdrawal access may be held until the matter is resolved.

No. Access and eligibility depend on your local law and the region you are in. These terms do not override any legal restriction in your jurisdiction. Check whether access is permitted before opening an account.

The updated terms are posted on this page immediately when changes are made. Continuing to use your account after an update means you accept the revised terms. We do not issue separate individual notices for each update.

Contact support through live chat or email with your registered mobile number. We can provide a summary of your account activity and the transaction records held under your bKash, Nagad or Rocket wallet.

Raise the dispute through our support channels before taking any external steps. Quote your account reference and the transaction in question. We will respond with the relevant clause and the data we used to reach the decision.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.